So, I get suspended for a week, I wonder what for? Hopefully my Email will have a better explanation…..
“This email is to notify you that your Xbox LIVE account privileges have been temporarily suspended due to inappropriate content in the profile for your gamertag. The inappropriate content was discovered in the Motto, Bio, Location, Name and/or Personal Picture.”
“Customer Support is not able to modify or provide any further details about your suspension. Additionally, the duration of your suspension is subject to change without prior notice by the LIVE Enforcement Team if we discover additional evidence of violations.”
Even if I wanted to contact support they won’t lend a hand? Awesome.
Here’s the so called inappropriate content, you be the judge.
Xbox LIVE doesn’t have a browser, so no links are hyperlinks, just text.
All of that has basically been untouched for months. My personal picture is DeathSpank and my gamer picture is the usual Ari Gold one.
So why was I suspended? You think some kind of warning would be sent out before hand. I don’t have dick, pussy, or cunt bitch ass motherfucker anywhere to be found in my motto or bio. Wish I did, because then I would know why. It’s not clear cut, so I need an explanation.
The only one I have: People send me tons of messages and I usually feel obligated to send one back. I never cuss or lash out but these people might be reporting me out of spite or hate. For those unfamiliar, you can only file complaints against other Xbox LIVE users if you have played with them in a multiplayer game or you get a message from them.
Damned if you do, damned if you don’t.
When I don’t send messages back, people start calling me an asshole and that sort of thing.
I understand that my gamertag is one of the most viewed in the entire world. Am I being punished for that? It doesn’t seem fair to me.
Now I can’t play Crisis 2 online tonight because I’m put in the corner. +1 to the haters.
Bottom line: I don’t know what I did wrong and Microsoft explaining that better to their customers would be appreciated. +1 for Sony
This year should be a prorated $60, because you’re STEALING a week from me.
I better watch out including my last name under “NAME”. They might tag me with another week or possibly a month suspension. A misunderstanding like that actually makes more sense than my current situation.
Stepto (Director of policy and Enforcement for Xbox LIVE) looked into my suspention situation and lifted it in a very timely manner. +1 Microsoft
Here’s the explanation as to why I was suspended:
“You were advertising a commercial link in your bio, using your live account for commercial purposes is not allowed.”
“However we usually hit for 24 hours for that so we have reduced the suspension. You should be able to get online later tonight.”
Don’t get me wrong, I’m grateful to be back up and running on LIVE but his answer brings up more questions.
Why was I suspended a week to begin with?
This probably goes back to my initial thought that a ton of people filed complaints against me out of spite. The enforcement team neglected to really look into the situation and slapped me with a week. A warning from Microsoft before hand would be a nice gesture, maybe to people that have been on LIVE >5years. If you don’t get a message back from me over LIVE, this is the reason. Not because I’m an asshole, because I don’t want to get suspended.
What is considered a commercial link?
Stepto himself has a link in his bio that promotes his blog. He is clearly selling his own book on there. Is this not a commercial link? I’m sure developers have their websites posted in their motto’s or bios. Is this not a commercial link? Everyone that represents trueachievements.com and x360.org are posting commercial links. Those sites make money and who the hell knows if you’re getting paid to have that link in your motto? Getting those badges to some are just as good as money.
Everything that was in my motto has been there for nearly 4 months.
The two links I dropped from my Bio: www.xwerxonline.com and www.trueachievements.com.
Some people most definitely deserve to be suspended, but when you’re splitting hairs over a commercial link, I think it’s a Halo: Reach.